SHIPPING & RETURNS
SHIPPING POLICY
Shipping arrangements are coordinated directly between buyers and sellers, with terms—such as who covers shipping costs or offers pickup—clearly outlined in each listing. Most materials are shipped within 3–10 business days, and packaging requirements vary depending on the byproduct, with sellers encouraged to use recyclable or reusable materials. Buyers may arrange their own transportation or rely on sellers who offer delivery services. Currently, we support only domestic exchanges, and all parties are encouraged to use low-emission carriers and consolidate shipments when possible. For any shipping disputes or questions, our support team is available at:[support@byproductexchange.com].
RETURN & EXCHANGE POLICY
All sales are considered final due to the variable nature of industrial and agricultural byproducts. However, if materials arrive damaged, misrepresented, or unusable, buyers are encouraged to contact the seller directly within 5 business days to request a resolution. Exchanges or partial refunds may be granted at the seller’s discretion, and buyers should provide documentation such as photos or shipping receipts. While the platform does not process returns directly, our support team can assist with dispute mediation for eligible transactions.