TERMS & CONDITIONS
CUSTOMER CARE
At the Byproduct Exchange, we’re committed to supporting sustainable business practices through seamless, transparent, and reliable material exchanges. Whether you're sourcing byproducts for reuse or listing surplus materials, our team is here to ensure your experience is smooth from start to finish. We understand that dealing with industrial and agricultural byproducts can involve unique challenges, and we’re here to help you navigate them confidently.
Our Customer Care team is available to assist with platform navigation, account support, shipping coordination, dispute mediation, and general inquiries. If you have any questions about a listing, transaction, or our policies, please don’t hesitate to reach out. We aim to respond to all inquiries within 1–2 business days.
WHOLESALE INQUIRIES
We welcome partnerships with manufacturers, distributors, and organizations looking to sell surplus materials or byproducts at scale. Whether you produce agricultural waste like corn husks or industrial off-cuts such as plastic trimmings, we provide a platform to connect you with eco-conscious buyers across various industries. We make it easy for wholesale partners to list bulk quantities, set pricing tiers, and reach businesses committed to sustainability and circular economy practices.
PRIVACY & SAFETY
We take your privacy and data security seriously. When you create an account, list materials, or make a purchase, we collect only the information necessary to process transactions, communicate with you, and improve platform functionality. All payments are securely processed through trusted third-party providers to ensure your financial details are protected—we never store your credit card information on our servers.
We may contact you after a successful transaction to confirm delivery, request feedback, or notify you of relevant updates or opportunities. Your data will never be sold, shared, or used for marketing without your explicit consent. We use encryption, access controls, and secure hosting to protect your information and ensure a safe user experience.